Terms & Conditions
- Where cancellation occurs:
- On arrival or during the stay – the full payment due for the entire booking may be retained.
- 0 – 14 days before arrival, no show – the full deposit paid may be retained.
- 15 – 28 days before arrival – 75% (seventy five percent) of deposit, or 25% (twenty five percent) of full quote value may be retained (whichever is the greater).
- 28 days or more before arrival – 50% (fifty percent) of deposit, or 25% (twenty five percent) of full quote value may be retained (whichever is the greater).
- For all Longstay Bookings, where a cancellation occurs within 24 (twenty four) hours of arrival, we may retain the full amount quoted for the first four weeks, 25% (twenty five percent) of the amount quoted for the following four weeks and the balance of the amount quoted for the remainder of the booking must be refunded.
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